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Contact NBI Guide PH

Have a question about one of our guides, or found something that needs fixing? Send us an email and we will get back to you.

Please read first: We are an independent guide, not the NBI. We cannot check your application status, change your appointment, fix a payment or release your clearance. For these, go to clearance.nbi.gov.ph or visit your NBI Clearance Center.

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We reply by email, usually within a few days.

What you can contact us about

  • A mistake or outdated step in one of our guides
  • A fee, rule or portal screen that has changed
  • A question about how a guide works
  • Suggestions for new guides

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  • Tell us which guide you were reading.
  • Tell us which step you are stuck on.
  • Describe what you see on the portal screen.

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Do not send us your password, OTP, NBI reference number, ID numbers or photos of your IDs. We will never ask for them. If someone asks for these details while claiming to be us, it is a scam.

For official NBI help

For anything about your own application, contact the National Bureau of Investigation directly through the official portal at clearance.nbi.gov.ph.

Want to know more about us? Read our About page.