Updated guide · Last checked 3 November 2026
NBI Clearance eGov App 2026: Renew on Your Phone in 11 Steps
You can renew your NBI clearance in the eGovPH app if you had one before and your eGovPH account is verified. The fee is ₱160 if you pick it up, plus a delivery fee if you want it sent home. NBI says the renewal takes as little as five minutes. This guide shows all 11 eGov app screens, the fees, and what to do when the app does not work.
- 11 real app screens
- Fees checked 3 Nov 2026
- Not the NBI or eGovPH
₱160 pick-up. Delivery is extra.
- ₱160Pick-up total
- +₱200 / +₱350Delivery, NCR / outside
- 5 to 10 daysWorking days to deliver
- RenewalsWhat the app is for
Quick answer
The NBI eClearance service in the eGovPH app lets verified users renew an old clearance, pay online, and get it delivered or picked up. It costs ₱130 plus a ₱30 convenience fee. Delivery adds ₱200 in Metro Manila or ₱350 outside. If you have a HIT or changed details, you must go to an NBI Clearance Center instead.
How we checked this guide
- Fees, delivery and release rules checked on the NBI Citizen’s Charter 2025 on 3 November 2026.
- Launch facts from the NBI press statement of 6 July 2026, linked below.
- App screens from two public 2026 walkthroughs, edited by us and credited under each set.
- We have not renewed with our own account yet. Read our full method.
Can you use the eGovPH app? Take the 30-second check
Answer these four questions.
- Is your eGovPH account verified? The NBI service is only for verified users.
- Did you have a clearance before? The app is made for renewals. On the NBI portal, online renewal covers clearances from 16 October 2016 onward.
- Did your old clearance have no HIT? Online renewal is only for clearances with no HIT.
- Are your details the same? Name, birth date and civil status must match your old record.
All yes? Use the app. Follow the 11 steps below.
Any no? First time getting one: follow our NBI online registration guide. HIT or changed details: book on clearance.nbi.gov.ph and go to a center. Our portal renewal guide explains the branch route.
Rules checked on the NBI Citizen’s Charter 2025 and the NBI press statement of 6 July 2026, on 3 November 2026.
Before you start
- Get the app. Download eGovPH from Google Play or the App Store. Check that the publisher is the government (DICT).
- Verify your account. Upgrade your eGovPH account first. Walkthroughs show it asks for an MPIN, your address and a live selfie. The NBI service may not open until you do.
- Plan your release. Pick-up is only at the NBI main office on U.N. Avenue, Manila. If you live far, choose delivery.
- Get your payment ready. GCash, Maya, a card, a bank or a payment center all work.
How to renew your NBI clearance in the eGov app (11 steps)
These are the screens you see in the eGovPH app, in order. Tap or zoom any image to read it.
Part 1: Find the NBI service
Step 1
Open the eGovPH app
Log in and go to the home screen. Tap the search bar at the top.
Step 2
Search NBI and tap NBI Clearance
Type “NBI”. Two results show. Tap NBI Clearance, not NBI Website.
Part 2: Check and renew
Step 3
Check your details
The app pulls your last clearance. Read your full name, birth date and address line by line.
Step 4
Tap Edit if something is wrong
Fix small errors with the Edit button. A wrong letter can get your request rejected.
Stuck? If your surname or civil status changed, do not renew. Apply as new on the portal.
Step 5
Tick the box, then tap Renew clearance
Tick “I confirm my details are correct”. Then tap Renew clearance.
Part 3: Release and payment
Step 6
Choose how to receive it
Pick Door-to-Door Delivery or For Pick-up. Some users also see For Appearance.
Stuck? For Pick-up only lists the NBI Main Office in Manila. That is normal.
Step 7
Check the delivery option and total
Delivery shows the courier fee and the new total. Check the address the app uses.
Step 8
Choose an NBI Clearance Center
For pick-up or appearance, select the center from the list. Note its hours.
Step 9
Tap the Pay button
Check the total due one more time. Tap Pay.
Stuck? If the button does nothing, check your internet and try again in a few minutes. Do not tap it many times.
Step 10
Choose a payment option
Pick GCash, Maya, a card, online bank, 7-Eleven, ECPay or another channel shown.
Step 11
Save your reference number
The app shows “Application submitted”, a QR code and a reference number. Take a screenshot now.
Stuck? You need this number to pay at a counter or in GCash. Keep it until your clearance arrives.
Screenshots: from this YouTube walkthrough, edited by NBI Guide PH with step labels and highlights. The names shown are sample data.
No NBI record found? You may see a longer form
If the app cannot match an old record, it asks for more details. You fill in health data (height, weight, eye color), birth place, civil status, religion, an emergency contact, your parents’ names, your job and salary range. Then you review and apply. This path often ends with For Appearance, which means you visit a center for photo and fingerprints.
Health data
Birth place
Emergency contact
Parents’ details
Job and salary
Review and apply
Screenshots: from this YouTube walkthrough, edited by NBI Guide PH.
Pick-up, appearance or delivery?
| Option | Where | Extra fee | Time | Best for |
|---|---|---|---|---|
| For Pick-up | NBI main office, U.N. Avenue, Manila | None | Ready after checking by text | People near Manila |
| For Appearance | NBI Clearance Center you choose | None | Same day visit if no HIT | No old record or app asks for it |
| Door-to-Door | Your address in the Philippines | ₱200 NCR, ₱350 outside | 5 working days NCR, 7 to 10 outside | Busy or far from Manila |
Release rules and delivery times checked on the NBI Citizen’s Charter 2025, 3 November 2026. The app may show its own estimate.
NBI eClearance fee and payment
| Item | Pick-up | Delivery NCR | Delivery outside NCR |
|---|---|---|---|
| Clearance fee | ₱130 | ₱130 | ₱130 |
| Convenience fee | ₱30 | ₱30 | ₱30 |
| Delivery fee | none | ₱200 | ₱350 |
| Total | ₱160 | ₱360 | ₱510 |
Checked on the NBI Citizen’s Charter 2025 and the eGovPH app screens, 3 November 2026. Always trust the total on your payment screen.
Payment options in the app: bank over the counter, online bank, cash payment centers, ECPay, 7-Eleven, Visa or Mastercard, GCash, Maya, ShopeePay and DragonPay.
Paying with GCash Bills
- Copy your reference number from the app.
- Open GCash and tap Bills.
- Search for the NBI biller.
- Enter the exact amount and your reference number.
- Save the GCash receipt.
The biller screen says posting takes up to 24 hours.
Screenshots: from this YouTube walkthrough, edited by NBI Guide PH.
After you pay: status, Pending and your digital copy
- Check your status. Open the NBI service in the app and tap the Transactions tab. You will see your request, the reference number and the status.
- Pending is normal at first. Some channels take up to 24 hours to post. Do not pay again. Keep your receipt.
- Digital copy. NBI says verified users can access a digital copy in the app. Some users say it shows before the printed copy is ready.
- Is the digital copy enough? It depends on the office. Ask your employer, school or the passport office if they accept it or need the printed copy.
eGovPH app not working? Fix it here
| What you see | Why | What to do | Do not |
|---|---|---|---|
| No NBI Clearance tile | Account not verified, or old app | Finish verification, update the app | Download a copy from a link in a text |
| “Not eligible” | HIT, changed details, or very old clearance | Book on clearance.nbi.gov.ph and visit a center | Keep trying with new details |
| Only Main Office for pick-up | Pick-up is U.N. Avenue only | Choose delivery instead | Pay for pick-up you cannot reach |
| Your center is not in the list | Not all centers show | Choose another center or delivery | Make a second account |
| Payment Pending | Channel still posting | Wait 24 hours, keep receipt | Pay a second time |
| Digital copy gone | Link between eGov and NBI may be down | Log out, update, try later | Delete your eGov account |
| Delivery late | Courier or NBI delay | Check Transactions, then contact NBI | Pay a fixer to rush it |
| Wrong details after paying | Typo in the record | Contact NBI with your reference number | Apply again and pay twice |
eGov app vs NBI portal vs MyEG
| eGovPH app | clearance.nbi.gov.ph | MyEG | |
|---|---|---|---|
| Who runs it | Government (DICT and NBI) | NBI | Private company |
| Best for | Renewals on your phone | New applications and renewals | People who want a paid helper |
| Fees | ₱160 plus delivery | ₱160 plus delivery | May add its own fees |
| Needs | Verified eGovPH account | Portal account | MyEG account |
All three lead to the same clearance.
Stay safe
- Only use the eGovPH app from Google Play or the App Store.
- Never share your OTP or password, even with someone who says they work for the government.
- No one can skip a HIT for a fee. Ignore anyone who offers.
- Pay only inside the app or with your reference number.
NBI clearance eGov app FAQ
Can I renew my NBI clearance using the eGov app?
Yes, if you had one before and your eGovPH account is verified. Search “NBI Clearance” in the app, check your details, choose delivery or pick-up, and pay ₱160 plus any delivery fee. If the app says you are not eligible, book on clearance.nbi.gov.ph and visit a center.
Do I need a verified eGovPH account?
Yes. NBI said the service is for verified eGovPH users. Finish the identity check inside the eGovPH app first. If the NBI Clearance service does not open, check that your account shows as verified, update the app, and search for NBI Clearance again.
Can first-time applicants use the eGovPH app?
The app is made for renewals. If NBI has no record of you, the app may ask for all your details and then send you to a center for photo and fingerprints. Most first-timers find it easier to register on clearance.nbi.gov.ph. Our registration guide shows every screen.
How much is the NBI clearance in the eGovPH app?
It costs ₱130 plus a ₱30 convenience fee, so ₱160 for pick-up. Delivery adds ₱200 in Metro Manila or ₱350 outside, for ₱360 or ₱510 in total. These figures come from the NBI Citizen’s Charter 2025. Always check the total on your payment screen before you pay.
Where can I pick up a clearance renewed in the app?
For Pick-up is only at the NBI main office on U.N. Avenue, Manila. Users confirm it is the only place listed. If you live outside Manila, choose door-to-door delivery. If the app shows For Appearance, you can choose another NBI Clearance Center for your visit.
How long does eGovPH NBI delivery take?
The NBI Citizen’s Charter says about 5 working days in Metro Manila and 7 to 10 working days outside. The count starts after your payment posts. Weekends and holidays are not counted. Check the Transactions tab in the app for updates and keep your reference number.
Why can’t I renew my NBI clearance online?
The usual reasons are a HIT, which means a record with a similar name, changed details like a new surname, or a clearance older than 16 October 2016. Online renewal will not work in these cases. Book an appointment on clearance.nbi.gov.ph and go to an NBI Clearance Center.
My payment shows Pending. What should I do?
Wait up to 24 hours, because some channels post slowly. Check that you paid the exact amount with the right reference number. Keep your receipt. If it is still Pending after a day, contact your payment channel first, then NBI. Do not pay a second time.
When will my renewed clearance show in the eGov app?
Your request shows in the Transactions tab right after you apply. The digital copy appears once NBI releases the clearance, which can take some days. Some users see it before their printed copy is ready. If you need it for work, ask if the digital copy is accepted.
My digital NBI clearance disappeared from eGov. What do I do?
Users report this when the link between eGov and the NBI system is down. Update the app, log out and log back in, then wait a day. Your clearance is still in the NBI system. If it does not come back, contact eGovPH support through the app.
eGovPH app, clearance.nbi.gov.ph or MyEG: which is better?
Use the eGovPH app for a quick renewal on your phone with a verified account. Use clearance.nbi.gov.ph for a new application or if you prefer a computer. MyEG is a private service that may charge its own fees. All three give you the same clearance in the end.
Paano mag-renew ng NBI clearance sa eGov app?
Buksan ang eGovPH app at i-search ang “NBI Clearance”. I-check ang iyong details, saka piliin kung delivery o pick-up. Magbayad ng ₱160, o higit pa kung may delivery. I-save ang reference number. Kung lumabas na “not eligible”, mag-book sa clearance.nbi.gov.ph at pumunta sa center.
How we checked this guide
Written and checked by Hassan, Editor, NBI Guide PH. NBI Guide PH is an independent guide, not the NBI. Read who we are and how we work.
- We read the NBI press statement of 6 July 2026, the NBI Citizen’s Charter 2025 and clearance.nbi.gov.ph on 3 November 2026.
- We have not renewed with our own account yet. The app screens come from two public 2026 walkthroughs on YouTube, edited and credited above. We will replace them with our own captures.
- We check this page every month and after NBI or DICT announcements.
- Found an error? Tell us on our contact page or at [email protected].
Changelog
- 3 November 2026: First published. Eligibility, fees, delivery and release rules checked on official sources.
More NBI clearance guides
- NBI Clearance 2026: Appointment, Fee and Requirements The full 5 step process: sign up, choose a branch, pay ₱160 and visit once.
- NBI Online Registration 2026 Create your account on clearance.nbi.gov.ph with screenshots of every screen.
- NBI Clearance Renewal 2026 Renew online with delivery, in the eGovPH app or at a branch.
Official links
- NBI press statement, NBI eClearance on eGovPH (6 July 2026): nbi.gov.ph
- Official NBI Clearance portal: clearance.nbi.gov.ph
- How to apply for NBI clearance: nbi.gov.ph
- eGovPH: e.gov.ph
Disclaimer: NBI Guide PH is an independent guide. We are not the NBI, DICT or the eGovPH app, and we never ask for your IDs or payments. Fees and rules can change. Always confirm on the official app or portal. Read our full disclaimer.
Bookmark this NBI clearance eGov app guide; we check it every month.